Shipping policy

Last updated: July 18, 2026

Thank you for shopping with AdeRoots. All orders are packed and shipped from our fulfillment center in the United States. Below you'll find everything you need to know about processing times, delivery estimates, and international shipping.

Order Processing

Orders are typically processed and prepared for shipment within 1–5 business days of being placed. Once your order has shipped, you'll receive a confirmation email with your tracking number. Please note that processing time is separate from delivery time.

If you need to change your shipping address or cancel your order, contact us at support@aderoots.com as soon as possible. Once an order has entered fulfillment, we're unable to modify or cancel it.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery destination. You'll see the exact cost before completing your purchase.

Domestic Shipping (United States)

We ship within the contiguous United States via USPS:

Method	Estimated Delivery
Standard Shipping	2–4 business days
Express Shipping	1–3 business days

Please note: We are currently unable to ship to Alaska, Hawaii, or U.S. territories.

Delivery estimates apply after your order has shipped and do not include processing time.

International Shipping

We ship internationally via FedEx, with estimated delivery of 3–5 business days after dispatch, depending on the destination. We currently ship to the following countries:

Canada

Europe: Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom

Rest of World: Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam

If your country is not listed, we're unable to deliver to you at this time — but we're always working to expand our shipping destinations.

Customs, Duties & Import Taxes

All international orders are shipped from the United States under Delivery Duties Unpaid (DDU) terms. This means your order may be subject to customs duties, import taxes, or handling fees charged by your country's customs authority upon arrival. These charges are determined by your local customs agency, are not included in your order total, and are the responsibility of the recipient.

Duty and tax thresholds vary by country. If you're unsure what charges may apply, we recommend checking with your local customs office before ordering.

If a package is refused or returned due to unpaid customs fees, or is rejected by customs authorities due to local import restrictions, the order is not eligible for a refund. Please confirm that dietary supplements may be imported into your country before placing an order.

Delivery Delays

While we and our carriers work hard to meet the estimated delivery times above, delays can occasionally occur — particularly for international orders going through customs clearance. Customs processing times vary by country and are outside our and the carrier's control. We appreciate your patience if your order takes a little longer than expected.

Tracking Your Order

Every order includes tracking. Once your order ships, you'll receive an email with your tracking number, or you can check your order status anytime on our Track Your Order page.

If your tracking hasn't updated in several days or your package appears lost, contact us at support@aderoots.com and we'll help resolve it.

Incorrect Addresses

Please double-check your shipping address at checkout. AdeRoots is not responsible for orders shipped to an incorrectly entered address. If a package is returned to us due to an invalid address, we'll be happy to reship it, though additional shipping charges may apply.

Questions?

We're here to help. Reach out anytime at support@aderoots.com.